To request an appointment please visit our Consulting Room.
We want to keep waiting times as short as possible. We normally offer several appointments for you to book on the day. If you need to pre-book an appointment, please request an appointment.
If you would like to discuss a problem with a doctor over the telephone please ask the receptionist to book a telephone appointment. Please arrive 10 minutes before your appointment. If you are late for your appointment, you may be asked to rebook.
Cancel an appointment
If you are not able to attend your appointment, please let us know well in advance so that we can give this appointment to someone else.
Urgent / emergency appointments
Once all appointments for the day have been booked, patients will be offered a 5 minute sit and wait appointment with one of the GP’s on duty. We cannot guarantee you will be seen by your own GP.
Once all appointments have been booked, patients will only be seen if their condition falls within the urgent/emergency category the practice has in place. We encourage our reception team to ask the patient for details of their condition, this also helps the clinician prioritise their workload. You will be asked by one of our receptionists the reason why you feel your appointment is urgent. This is so the GP’s can prioritise patients.
Emergency 5 minute appointments
These appointments are for patients who are concerned that there condition is not safe to wait until the following day to be assessed. These appointments will be triaged, where an assessment is made of immediate need, and any action required to keep the patient safe is taken.
Patients are often asked to make a follow up routine appointment for a more comprehensive assessment and treatment. Please be aware that there can be a considerate wait to be seen.
The surgery also offers additional appointments for non-urgent conditions for those who would like to be seen outside of normal working hours.
Patients arriving late for appointments
Late arrival for appointments can result in surgeries running late and cause inconvenience to others. If you are more than 10 minutes late for your appointment with the doctor or nurse, you will be asked to rebook your appointment.
If you are between 5-10 minutes late you may be asked to wait until the end of surgery to be seen, or fitted in at a later time during the day at the clinician’s discretion.
The receptionist may need to speak to the clinician first to see if they are able to accommodate you.