Pharmacy and self care
See a pharmacist
Many conditions can be dealt with without the need to see your GP. You can try a local pharmacy for advice about a range of conditions.
Self care
Help and support available from many national and local organisations.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on 01263 513148, Monday to Friday from 8:30am to 6pm
- if necessary visit the surgery and speak with a receptionist, Monday to Friday from 8:30am to 6pm
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable clinician or healthcare professional to help you.
Routine appointments
To request a routine appointment:
- use our appointment request form, Monday to Friday 7am to 4pm. We will respond within 1 to 2 days during opening times
- use your NHS account (through the NHS website or NHS App)
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable clinician or healthcare professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
Appointments by phone can be more flexible and often means you get help sooner.
If you are late for your appointment, you may be asked to rebook.
Arriving late for appointments
Late arrival for appointments can result in surgeries running late and cause inconvenience to others. If you are more than 10 minutes late for your appointment with the doctor or nurse, you will be asked to rebook your appointment.
The receptionist may need to speak to the clinician first to see if they are able to accommodate you.
Cancelling or changing an appointment
If you are not able to attend your appointment, please let us know well in advance so that we can give this appointment to someone else.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: SystmOnline
- phone us on 01263 513148, Monday to Friday from 8:30am to 6pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if you would prefer to consult with the clinician by phone or face-to-face
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are too ill to travel to the surgery, you can ask for a home visit.
If possible, please contact the surgery before 10:30am to arrange this. It would help us to plan our visits if you gave the receptionist details about your condition, and the urgency of the problem.
Children who are ill can usually be brought to the surgery, where they will be seen as soon as possible.
Key safe codes
Please ensure that we have your correct details. If you use a key safe or have a communal security door, have you informed of us the combination? Our doctors will require this information for home visits.